If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. Refunds for returned items that are not received in this condition may be reduced. Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. Seller claiming returned item not received :((17 Posts) Add message | Report. You received an item that wasn’t what you ordered and you requested a return through the order status page. That is what I would do. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. 2) Your order never arrived, or. I sold an iPhone that on 12/12/20, the buyer said they wanted to return. The item is missing parts or features, and this was not disclosed. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. You returned the item but the seller didn’t send you a refund. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. We've asked the buyer to send the item. Example: You purchased a book, but received a DVD. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . There are a variety of scenarios that meet this condition, for instance: You received a completely different item. If you've received a gift and wish to return it, we'll … The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. 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